dhl-billing

DHL Billing Stinks


Open Letter To DHL CEO

DHL Executive Desk

1210 S. Pine Island Road, 5th Floor

Plantation, Florida 33032

United States

October 17 2014

Dear Mr. Allen, our company has been an authorized DHL shipping center since 2007 and we enjoyed the reliability of your service, your brand helped grow our company and our loyal clients come to rely on your on-time delivery worldwide.

Recently, our account 8021xxxxx was put on credit hold without notice for a small balance that was overdue in matter of days not months. This premature billing action caused major disruption to service for us and for our clients as our system suddenly stopped working and packages were place on hold in The Boston terminal.  We finally realized that DHL has put us on credit hold because we couldn’t even log into the DHL-USA.com to check on account status or even pay outstanding bills.

DHL reviews its DAS as partners and this is not the right way to disrupt your partner’s business day to day operation without notice or cooperation, furthermore DHL billing decided to take an additional 48 Hrs to remove the hold. We continue to hear about other horror stories involving your billing department that may be costing you money. In contrast with FedEx, we do twice the volume with them and in the course of doing business with them since 2006, we were never shut off or place on credit hold. We trust them 100%, their billing system is 99.9% accurate and they bill us on a credit card that we have on file with them.

The issue we run into with DHL is that billing is often not accurate, the staff we deal with changes every month and the competence level is often in question. You require 15 Day net pay while all our bills are Net 30 because our business accounts can sometimes take 45 days to pay us. But we work with our client and we never shut them off without any notice or opportunity to fix the issue. Let’s face it who is perfect these days? We all have paid an invoice late one time or the other.

DHL BILLING DEPARTMENT STINKS

Great customer service as defined and delivered by Amazon.com the leading world class online retailer is to exceed customer’s expectation so when things go wrong they own up to them and fix the issue along with an apology. I am not expecting you to apologize for our failure to pay your bills within 15 Days, but I do expect your Billing department to at least notify us by phone or mail and give us a chance to pay the bills and not to rush to putting us on credit hold.

DHL action can have major impact on timely deliveries of shipments, people are scraping every dollar and cent to ship family gifts, legal documents and we built a reputation to do right by them no matter what. That is why when I saw that this gift to India (Waybill: 187336xx3) was still on hold 24 Hrs after we paid all invoices, I called the Boston office and spoke to Karen who assured me that the shipment will be removed from hold and leave Boston 10/16/2014. To my disappointment this shipment was still sitting in Boston for no reason and now we have to take it back and reroute it using FedEx.

In summary, DHL suffered some major setbacks during recent years but we stuck by you, defended you to our customers, sold your services and posted your marketing signage on major roadways in Lowell MA and to be treated as a new client and be rushed to shut off is not appreciated. We are not a 30 day old account, we not a home office; we are not a fly-by-night online store. We are a brick and mortar store, a well-established company with 5 star ratings on all major review boards like Yelp, Google and Angieslist.com. Proud to have established A Credit Rating by the Dunn and Brad Street, a third party credit Evaluation Company.

I wrote this letter to tell you thank you for the years of service and to tell you that this world is not perfect, we are not perfect neither and we expect our vendors to show us some courtesy and work with us instead of treating as dead-beats. Your billing department continues to be a sore spot and in need of major rehab. I hope that this feedback won’t fall on deaf ears and looking forward to your response.

Regards,

Hanson

 

 

International Moving to Germany


Are you interested in moving to Germany?

Germany is a sought-after U.S expat destination. A large expat community adds to centuries of German history and culture, making this destination both uniquely German and familiar to expats from around the USA. Our Expats in Germany and Europe can enjoy unusually good schools and well-run and efficient infrastructure, public transportation and healthcare.

Germany is a beautiful country with a lot to offer both individuals and families. If you do make the decision to move here you will be beginning a fabulous journey which can at times be both exhilarating and nerve wracking.

Relocation services

Relocation service from Boston MA and the U.S can do pretty much everything you need to get done, from packing and international ocean shipping of your furniture to door delivery in Germany. We offer both Door to door service and door to port ocean shipping to Germany.

Moving to Germany, What To Expect

  • Decades of experience in International Moving service experience.
  • Thousands of satisfied customers.
  • Convenient assistance in Export Document preparation and Bill Of Lading.
  • The best carrier connections for your Relocation overseas.
  • The leading in international moving industry from the Boston MA area since 2006
  • Free consultation and preparation of your next move to Germany.
  • Competitive Pricing for Air and Ocean Cargo.

Our staff will help you package and ship all your household goods, furniture from Boston MA and get it deliver either to your port of choice in Germany or to your door steps. Getting started is easy, click or call (978)851-0199 Free Moving Quote

To the team of Neighborhood Parcel, I write to say BIG thanks for making my migration to Germany easy and affordable. Your company did everything you promised and I appreciate the extra attention to packaging details, my German customs did not question my paperwork and the move to my apartment in Berlin was great thanks to you! Mike Wolf Berlin Germany


Featured moving-boxes

Best Way To Ship Overseas


Shipping Overseas Is Not Easy!

International shipping has its advantages from a value perspective because of merchandise and Technology availability overseas and U.S Dollar Currency Exchange rate that can be very beneficial. However, in dealing with international shipping, you will soon discover that you will deal with your destination’s customs office to clear the shipment before you get it delivered.

Neighborhood Parcel has decades of International shipping experience to over 220 worldwide destinations and throughout the years we have identified these destinations as the most corrupt countries, in another word, you will need to bribe a customs officer or local government to access your merchandise. Often this is in addition to customs duty taxes assessed.

FedEx vs DHL Shipping Discounts

To avoid delays and maintain control of the shipment, we discovered that DHL has the Most Secure Export system worldwide where they maintain control of the shipment at all the time. Another way, if you ship an Apple iPhone or iPad to Russia, DHL will get the clearance done electronically whenever possible and keeps possession of the merchandise. If you ship the same item using Express Mail, for example, the phone is given to customs office for clearance and if in most cases if they like it, they will tax it and assess so many fees to discourage you from getting it and they will confiscate it in the end. DHL will cost a little more up front but you maintain control of your packages at all time.

The second best way is FedEx, they tend to be a little bit cheaper via their Economy service, delivery is usually within 5 to 10 Business days. They are great for deliveries to Europe and Latin America.

The Third and Least Expensive way to ship is to use an Air Cargo Door to door or Door to Port Carrier services like Air Cargo or UPS. They offer great savings for International Moving or Large Cargo shipments, they utilize passenger air crafts to maintain lost cost and low overhead. They can issue Bill Of Lading and Online Tracking just like the other more expensive services.

Worst Way To Ship Overseas

Our Opinion throughout the years of experience is that the Post Office is the worst way to ship your valuable packages. Simply because the post office in most developing countries is corrupt and valuable shipments end up being stolen. The US Post office will provide online tracking until the package leave the US and you will never be able to track it. The loss claim process is very complicated and will take months to resolve. While Priority Mail and International Mail EMS are cheap and economical, it is not the most secure option to get valuable packages delivered.

shipping overseas

Relocation Overseas

International Household Moving


International Moving Service

When planning an international move from Boston or Lowell MA areas, there are many things to take into consideration. Customers want to make sure they are dealing with FMC licensed shipping companies. All International shipping and moving companies must be licensed by the Federal Maritime Commission in order to handle your cargo or issue a BOL (Bill of Lading). Our international moving service can meet and exceed all your expectations. We can help you package and ship your Household goods safely in containers, crates or Corrugated cardboard boxes.

Household Goods Moving Service

We are your international moving company of choice for your next relocation across the United State of America and overseas. With everything you have to think about during your upcoming move, you shouldn’t have to worry about the actual move itself. You’ll be glad to know that Household Goods Moving is what we do best! We have a decade of moving and packaging service that will allow us to get your household goods and valuables safely to their destination and at a price, you can afford.

For a stress-free, efficient move, trust us as your moving company. Our company Advantage cannot be matched by other moving companies, and our wide range of moving services can be tailor fit to meet all your moving service needs. Our global network of carriers ensures that no matter where you’re going, we can get you there.

Boston Packaging & Loading

If you are interested in an all inclusive door to door service or even a door to port service we can provide you with full packing and loading service of your household goods. We are an International shipping service provider with a wide network of agents who handle packing, loading and provide a professional packing material for any case. From Crates for your artwork to strong boxes for your clothes and furniture. Neighborhood Parcel provides all sorts of professional packing, pallets, lift vans or crates for fragile or heavy items. All shipment will be safely placed into your own or consolidated container for international and domestic shipping.


cropped-ocean-cargo-freight.jpg

Less than Container Loads:

LCL or “Less than Container Load”. This term is commonly used to describe an Ocean freight service that designed for shipping boxed, crated or pallet’s cargo from or to the USA that cannot fill an entire 20 or 40 foot Ocean freight container. In this case, your Household good will be loaded into a container with other LTL shipments. Don’t worry, it will be clearly marked so your household items won’t be lost or mixed with other. There are many advantages of  LCL Ocean freight service vs. using FCL (full container load):

Low Shipping Cost:

  • When you share a 40 OR 20-foot  freight container with one or more Customers that import or export goods to or from the USA. You pay only for the space used but not for a whole sea freight container.
  • As a rule, the transit time will be the same as if you would ship a full container and most likely it will be faster if you use a service from an International moving company.international car shipping
  • Typically the LCL ocean freight rates are calculated is by cubic space volume (per cubic meter/cubic foot) and not by weight.

For a Free Shipping Quote Or Call (978) 851-0199


freight forwarding Boston ma


 

 

Featured international movers company Boston MA

Boston International Shipping


Boston International Shipping

Individuals and businesses in Boston MA , rely on international shipping services. From mailing gifts to distant relatives to the shipping of important business documents or items, international shipping services has provided a way for the entire globe to communicate and connect with each other. Our International shipping services are easily accessible in Metro Boston MA: one can get international shipping services if they visit a our company in Tewksbury MA (30 Mins from Downtown Boston MA) that handles international shipping services through a wide network of Carriers from TNT, DHL, FedEx to US Post Office or they can access international shipping services online (http://neighborhoodparcel.com). In fact, the advent of the Internet has changed the way many people conduct business these days, and international shipping companies have taken advantage of such technology to reach a broader audience.

The types of shipping are typically divided into two classes: residential and commercial international shipping. Residential customers rely on international shipping services if they are sending or receiving items, in the event of an international relocation or move, and in some instances, to purchase or sell items overseas through a variety of platforms like eBay or Amazon. Likewise, businesses rely on international shipping services to sell and receive products, to send or receive important business documentation and international shipping services serves as a major form of global communication between businesses.

International shipping services

International Shipping can be used at a variety of different costs to the consumer. Cost usually depends on what is being shipped, how it is being shipped, how much the package weighs, where it is being shipped and the time frame that the consumer selects in terms of the item’s arrival. As a final point, international shipping services allow consumers to ship to the Caribbean, America, Europe, West Africa, Central Africa, Australia and Asia, among other places in the world.

Our International shipping Service in Boston is not only used during the holidays season to ship gifts to distant relatives. Many consumers rely on international shipping companies to send and receive products, to run small home businesses, to run large businesses and to receive products from other countries. Ultimately, the cost of such services will vary from one carrier company to the next and from one consumer to the next. The shipping rates usually do no include Fuel surcharges, Residential fees and always exclude Customs duty Taxes of the destination. Neighborhood Parcel can help you take the mystery out of international shipping this season and help you meet all US and International Export requirements while saving you time and money.

International shipping services in Boston provide a number of advantages to local consumers. No matter what the shipping purpose is, residential customers can get expert assistance in shipping their package. Any questions or concerns the consumer may have in terms of shipping something internationally can be readily answered by our expert staff in Our Tewksbury MA Office or by Calling (978) 851.0199. Neighborhood Parcel will provide the customer with a unique tracking number: one that you can use online to monitor the location of the item.

Consumers who want to move from one location of the globe to another or within US, will find Neighborhood Parcel services of great convenience. The Lowell MA location is fully stocked with moving supplies from corrugated card board boxes to packing materials. Consumers can get all of their items shipped in an organized fashion to their new destination and by using Domestic or International shipping networks, they can rest assured in knowing that their items will be taken care of by our international shipping company. Every package, every box will be carefully packaged, have its own Tracking numbers and automatically insured for up to $100.00.

Consumers who wish to process their own shipment online need to be aware that they will be jeopardizing their Credit card security authorizing carriers to bill for future accessory charges, customs duty taxes if applicable without their consents. Carriers may lure consumers to create a web account and get promotional rates but it is often a trap that leads to unauthorized fees and charges. Creating an online account with FedEx, UPS, DHL or any major carrier comes with great risks as the consumer consent to charges that they may not approve of. Neighborhood Parcel (http://Neighborhoodparcel.com) believes in transparency and our system will bill you fairly. Once you pay for shipping, our company will absorb or contest any additional charges that may incur by the carrier while you get the peace of mind you deserve. Customers have trusted us for years to handle all their shipping and packaging needs, enjoyed our discounted rates and the Pay As you Go system. Leave the shipping to us

 


Moving Container Boston MA